Kapanlagi.com - For fans of SEVENTEEN or commonly known as Carats, this South Korean idol group's concert was supposed to be the most awaited moment. However, before the SEVENTEEN Right Here concert takes place on February 8-9, 2025, at the Jakarta International Stadium (JIS), fans were instead faced with a bad experience while exchanging their tickets.
The ticket exchange at Fun Atrium Lotte Mall, Kuningan, since February 4, 2025, turned into a major chaos. Long lines stretching onto the street, a limited number of booths, and the unpreparedness of the promoter, Mecima Pro, left many fans feeling disappointed. Some even experienced dangerous incidents, such as being run over by cars and losing personal belongings due to the uncontrollable queue.
This situation immediately drew sharp criticism from fans. The hashtag #MECIMA_NOT_PROfessional went viral on social media, while the Indonesian Carats fanbase sent an open letter containing demands to Mecima Pro. Following the escalating controversy, the promoter finally released a statement of apology.
The ticket exchange for the Seventeen concert in Jakarta was chaotic. (credit:instagram.com/mecimapro)
Mecima Pro has designated Lotte Mall Kuningan, Jakarta, as the location for the SEVENTEEN concert ticket exchange taking place from February 4 to 7, 2025. Fans are instructed to queue in the basement next to the Lotte Alley Lobby before proceeding to the 3rd floor at the Fun Atrium where the ticket exchange is conducted.
However, the huge enthusiasm of Carats was not matched by adequate preparations. The number of booths, which is only 9 units, is not comparable to the thousands of fans present. As a result, long queues formed, even spilling out onto the main road, causing traffic disruptions.
The ticket exchange for the Seventeen concert in Jakarta was chaotic. (credit:x.com/17CARATS_INA)
The official fanbase of SEVENTEEN fans in Indonesia, Indonesian Carats, criticized Mecima Pro's policy regarding the ticket exchange system. They submitted an open letter containing 9 points of demands, including requests for a change of location and improvements to the queue system.
Not only that, but they also criticized how the promoter did not provide any real solutions to this issue, even though fans have been experiencing discomfort since the first day of the ticket exchange.
The ticket exchange for the Seventeen concert in Jakarta was chaotic. (credit:x.com/17CARATS_INA)
In the letter, they highlighted several key issues, such as the inadequate ticket exchange location, poor queue system, and lack of coordination from the promoter. They also demanded that the ticket exchange location be moved to a larger venue with a more organized queue system.
Moreover, they expressed disappointment that the high ticket prices did not match the experience they received. They assessed that Mecima Pro was unprofessional in handling an event as large as the SEVENTEEN concert at Jakarta International Stadium (JIS).
The ticket exchange for the Seventeen concert in Jakarta was chaotic. (credit:instagram.com/mecimapro)
After receiving a lot of pressure from fans, Mecima Pro finally released an official statement on February 4, 2025, via Instagram Story. In the statement, Mecima Pro apologized for the incident that occurred, including the event where a fan was injured.
They claimed to have coordinated with the mall to improve the queue system. However, the statement was considered insufficient by fans, who continued to demand changes in the ticket exchange system in the following days.
The concert ticket exchange for Seventeen in Jakarta was chaotic. (credit:instagram.com/mecimapro)
Fans' disappointment towards the promoter quickly became a hot topic on social media. The hashtag #MECIMA_NOT_PROfessional trended on platform X (Twitter), with thousands of fans sharing their negative experiences during the ticket exchange queue.
Some accounts expressed that they felt abandoned by the promoter, considering the high ticket prices were not commensurate with the service provided.
Mecima Pro has apologized and claimed to have handled the situation. However, many fans feel that the apology is not enough and continue to demand improvements to the system.
What do KLOvers think about this? Come on, write in the comments section! If not now, when?
(kpl/vna)
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