Beware of Fake Customer Service Scams That Are Circulating, Here’s How to Avoid Their Tricks!

Kapanlagi.com - Have you ever received a phone call or chat from official customer service (CS), but it felt suspicious? Be careful, it could be a fake CS trying to scam you! This type of scam has been increasingly rampant, with perpetrators pretending to be representatives of a company. They usually try to extract personal information, such as OTP, PIN, or credit card data, to drain your balance or steal your account.

That’s why it’s crucial to be cautious if you don’t want a similar incident to happen to you. Especially since there are now fake CS scams that misuse the names of large institutions, such as the digital wallet DANA. Therefore, let’s always be vigilant against scams claiming to be CS. To avoid becoming a victim, you can follow the #BewareOfBadmanTraps tips from DANA as follows. What are they, huh?

1. Continue Monitoring Online Activities to Avoid Getting Trapped Easily

Fraud using the fake DANA CS modus can actually be prevented by continuously monitoring online activities. Keep an eye on and be wary of suspicious activities that may occur. If someone contacts you claiming to be DANA CS, make sure to verify it.

It is important to remember that DANA does not have Customer Service through WhatsApp. For complaints and reports regarding DANA, you can reach out through DIANA in the DANA app, email help@dana.id, call center 1500 445, and the official DANA Indonesia social media accounts. Therefore, if there is a suspicious party claiming to be DANA CS on WhatsApp or other unofficial platforms, it could be an attempt at fraud that you should avoid!

2. Confirm If There Are Suspicious Matters Through DANA Protection in DANA

Do not hesitate to confirm any suspicious matters if you find this fake DANA CS modus. Use the DANA Protection feature in the DANA app to ensure whether the number, link, or social media account contacting you is truly from DANA. It's easy! Just copy and paste that information into the available field, and the system will immediately detect its authenticity.

Additionally, it is important to remember that DANA Customer Service will never contact users first without a prior report. If someone claims to be DANA CS and contacts you without a clear reason, it is certainly a modus operandi of fraud. So, stay vigilant and always ensure to communicate through DANA's official channels, okay.

3. Don't Forget to Report the Perpetrator to the Authorities, Okay

If someone contacts you from an untrustworthy source, report it immediately through the DANA Protection feature in the DANA app. This feature provides a "Report" button that directs you to the Komdigi service for further processing.

The DANA Protection feature is designed to help users monitor their accounts more effectively, including security monitoring and real-time activity notifications. With this feature, you can also independently check and detect any suspicious activity on your account.

In addition, you can report this fraud via email at help@dana.id, call center 1500 445, or DANA Indonesia's official social media. Don't hesitate to immediately block and report any fake numbers or accounts trying to scam you. Don't let your guard down! Protect your DANA account, always keep your PIN and OTP code confidential, avoid clicking on or filling out unclear forms, and remain a smart user!

Remember, the modus operandi of fake DANA customer service scams does not discriminate against victims. Therefore, you must increase your vigilance and don't forget to apply the 3 important tips above to always stay safe and avoid harmful schemes. As additional information, this official DANA social media account has a blue checkmark that distinguishes it from the accounts of scammers. So, don't forget to stay cautious, okay!

To get safer and more peaceful financial services, you can directly download the DANA app for free on the Play Store or App Store.

(kpl/glo)