Becoming a Preferred Global Brand, Here's the Innovation Presented by vivo

Kapanlagi.com - Smartphone trends are constantly evolving in line with the progress of the times. Welcoming the 5G connectivity era like now, a series of smartphones have started launching flagship products that indicate that they are following the current trend. One of the brands that deserves to be a flagship is vivo. 

Continuously launching innovations that follow the needs of the times, vivo has transformed into a preferred global brand. Not only that, vivo also brings innovation for its loyal users in Indonesia. What are they? 

Distributed After Sales Services

You can buy a smartphone, but if there is damage, it's difficult to find after-sales services. This kind of experience is surely frustrating. In order to perfect the experience of loyal users, vivo is committed to consistently providing after-sales services that are spread across various parts of the country. 

First launched in Indonesia in 2014, vivo continues to increase the number of after-sales service points in the country, which serve as places for users to check the condition of their devices, consult, and repair their vivo smartphones. Even cooler, in 2021, vivo already has more than 110 Official Service Centers scattered across all provinces in Indonesia, from Banda Aceh to Sorong, West Papua. It can be said that this is a significant growth because vivo's Service Centers have increased by more than 100% in the last 3 years. Amazing, right! 

A Series of After Sales Service Innovations

Not only increasing the number of after sales services in the country, vivo also introduces a series of new programs that provide additional benefits for loyal vivo smartphone users. One of them is the 1-Hour Rapid Repair Service Program, which was first introduced in 2019. 

This offline program helps loyal vivo users to check their products, replace smartphone components, or perform maximum software updates within 1 hour after the smartphone is received at the vivo official Service Center. First introduced in Jakarta, this program is now available in various regions such as Palembang, Pontianak, Malang, and Makassar. 

This year, vivo is once again making a breakthrough in after sales service by launching the vivo Experience and Service Store in Central Park, West Jakarta. This is the first vivo store in Indonesia that is integrated with after sales service through vivo Store 3.0. The interior design concept itself is made contemporary and modern. 

Although combining 2 facilities, loyal vivo users can still visit the product exhibition area and there is a lounge available to consult with vivo store representatives about product specifications before making a purchase. 

vivo After Sales Service Still Pays Attention to Health Protocols

vivo continues to provide its best after-sales service, of course by paying attention to health protocols according to the current conditions. Starting from disinfecting the store area regularly and limiting the number of visitors in several stores. vivo also makes adjustments to the operating hours of the service center, including for service centers located in shopping centers. 

What's interesting, vivo Indonesia also launched a new program called vivo VIP Prime after-sales service. With the tagline Double Care, Double Protection, vivo Indonesia offers additional after-sales services such as free replacement of screen protectors and vivo cases, smartphone checking, software reinstallation, and 1-Hour Rapid Repair for vivo X Series, Y Series, and V Series. 

In addition, there is also an additional service of free product pickup at home, priority VIP lines at the Service Center, and special benefits for X Series Products according to the applicable terms and conditions. vivo X Series special benefits are now available in Jakarta (Roxy/Kuningan/PGC/Cempaka Mas), Bandung (PVJ), Yogyakarta, Surabaya (WTC/Marina), Medan, Makassar, Palembang, Bandar Lampung, Banjarmasin, and Samarinda. 

Want to know more detailed information about after-sales services from vivo Indonesia? You can access the Customer Service option in the vivo smartphone settings menu or visit https://www.vivo.com/id/support/service-center. You can also contact customer service at 021-50960348 or vivo Indonesia official WhatsApp at 0811-9760-1111.

(kpl/wri)