Collection of Fake CS Scam Modus Operandi that are Widespread on Social Media, Be Careful So You Don't Become the Next Victim!

Kapanlagi.com - Recently, there has been a surge in scams by individuals claiming to be Customer Service or CS of a service, whether it be banking or other financial platforms. Their actions seem smooth, leading many unsuspecting people to be deceived and suffer significant losses.

This phenomenon clearly serves as a lesson for each individual that the digital era is indeed advanced, but it must also be accompanied by always being aware of the opportunities for cybercrime that can always lurk. To ensure you don't become the next victim, it's time to be more vigilant. Learn about the trap modus operandi of fake CS that is rampant on social media so you don't become the next victim!

1. Often Luring Victims with Calls Using Unclear Numbers

Illustration of a man receiving a phone call. (c) DragonImages/Depositphotos.com

Have you ever received a ‘terror’ call from a random number claiming to be customer service from a bank or other financial platform? They claim to be from the same institution but use different numbers. Well, you should definitely be cautious about this type to avoid getting trapped.

This can actually be anticipated if you are more careful with the numbers that contact you. If it uses a foreign country code, it usually contains a ‘badman trap.’ In addition, you can also install an application to detect caller numbers so you can be more careful before receiving a call.

2. Offering Help in Social Media Comment Sections

Illustration of a man using a smartphone. (c) suriyawut/Depositphotos.com

Complaining about the services of an institution or financial platform in the comment section of their social media posts is often done by today's netizens. The intention is for their complaints to be noticed as soon as possible by the relevant admin, so they can be addressed quickly. However, this habit also creates a new loophole for irresponsible parties.

Another mode of fraud that often traps users is the offer of help by those who claim to be customer service from that service. At first glance, the username used seems normal, but upon closer inspection, it turns out there is no blue checkmark, meaning it is not an official account. So, it is very important to always be careful before responding to anything and to be more meticulous if contacted by those claiming to be customer service from a certain institution.

3. Offering Absurd Temptations, Such as Big Prizes

Illustration of a woman using a smartphone. (c) eggeeggjiew/Depositphotos.com

The modus operandi of scams offering big prizes is indeed the most rampant. Even though it has been widely discussed in various media, there are still those who fall for it because they are tempted by the promise of big prizes. Don't easily believe offers that are unreasonable, especially if you feel you have never participated in any prize draws before.

Among the many modes of fake customer service, one of their tactics is pretending to be DANA's customer service. The perpetrators do not hesitate to create social media accounts that resemble DANA's official social media, and launch attacks through various means starting from phone calls, WhatsApp, to offering assistance on social media.

If you experience a scheme disguised like this, it’s time to be cautious and take the following 3 precautionary steps: Monitor, Confirm, Report!

1. Monitor

If someone claims to be DANA's customer service, immediately monitor any suspicious actions. Just so you know, DANA does not have Customer Service via WhatsApp. So, DANA only handles complaints and reports via DIANA available in the DANA app, email help@dana.id, DANA call center 1500 445, and DANA Indonesia's official social media channels. So if someone claims to be DANA customer service on WhatsApp or other platforms besides the ones mentioned above, it means that person is a fake customer service.

2.Confirmation

When contacted by someone claiming to be DANA customer service, immediately confirm through the DANA Protection feature available in the DANA app. Through this feature, you can check whether the number, link, or social media account contacting you is genuinely from DANA or not. It's also very easy, just copy and paste the number, link, or social media account into the provided section. The result will show whether it is real or fake.

It's also important to always remember that DANA customer service never contacts DANA users first before there is a report. So, if you suddenly receive a call from DANA customer service without making a report, it indicates that the customer service is fake.

3.Report

If it has been proven that the person contacting you is an irresponsible individual, report it immediately! You can report through the DANA Protection feature available in the DANA app. Here, there is a report button that will directly lead you to the Komdigi service.

You can also send a report to the email help@dana.id or DANA call center 1500 445 and DANA Indonesia's official social media. Don't forget to immediately block and report the fake number or social media that contacted you as soon as possible!

For user security, follow these tips:

• DANA never contacts customers first without a report.

• Do not click on links or fill out forms from unclear parties claiming to be DANA.

• Do not download & install the DANA app from links shared in instant messaging groups, such as WhatsApp, Telegram, & others.

• Always keep your PIN & OTP Code confidential, never share it with anyone including DANA.

• Immediately report and block any WhatsApp numbers claiming to be DANA.

• The official DANA social media accounts are the only ones with a blue checkmark. Do not be fooled by similar accounts.

Those were some tips #BewareOfBadman traps from DANA that can help you avoid harmful scams. Don't forget to download or update the DANA app installed on your smartphone to enjoy convenience and various DANA features for optimal transactions. Let's always stay alert!

(kpl/wri)