Don't Misunderstand! These Are the Various Benefits of the Mandatory Return Guarantee that Must be Known

Kapanlagi.com - The presence of the Return Guarantee from Shopee is certainly one of the efforts to provide convenience and practicality for buyers. With this program, consumers will be able to return goods for reasons of unsuitability or changing their minds.

This, of course, must comply with the terms and conditions set by Shopee. This Shopee program has been warmly welcomed and enthusiastically received by buyers! How about the sellers? Is it true that this program only benefits buyers?

On the other hand, the Return Guarantee has received various different responses from sellers. Some support this program, as it opens up opportunities to attract new buyers and stimulate potential repeat purchases. However, some also question its policy. Their reason is that they doubt this program and feel that it will only benefit buyers, and furthermore, they are concerned about additional costs that may be imposed on sellers.

If we look at the bigger picture, exchanging goods during shopping activities is normal, right? So, where is the problem? Feeling worried about something new that we haven't fully understood is completely normal. Well, instead of misunderstanding, let's thoroughly discuss the Free Return Guarantee program for sellers.

4 Answers to Misunderstandings Still Found in This Program

1. No Loss, because Buyers Don't Need to Return All Purchased Items

"The seller will lose money! if only 1 out of many items that consumers want to return, do all items have to be returned?" Who said that? Since February 15th, buyers no longer need to return all purchased items when they want to use the Free Return Guarantee. For mutual convenience, buyers can now request returns for only certain quantities.

Well, of course, this update is beneficial! Because the process and use of the Free Return Guarantee become more effective and efficient. Some items that are not included in return requests are still sold.

2. No Multiple Shipping Costs

"The seller will lose money! Multiple shipping costs!" Did you know? That in the “Change of Mind” Guarantee program, sellers do not need to bear the cost of shipping the returned products from buyers, you know! Until the end of March, if there are sellers who find shipping costs charged to sellers for the return of “Change of Mind” items in the Free Return Guarantee program, Shopee will refund the shipping costs within 1-3 days to the seller's balance without the need to make any requests.

In the future, starting from April 2024, the return of items and funds with the reason of “Change of Mind” will be fully borne by Shopee. The Shopee system will automatically not charge the seller for shipping costs.

3. Not Harmful to Anyone

“The seller will lose money! This could be an opportunity for buyers to cheat when returning items!” Don't worry, to ensure that this program benefits all parties and does not harm anyone, Shopee has a system to monitor the performance of each account in order to minimize fraud in the Free Return Guarantee process.

If a buyer deliberately commits fraud and returns items that do not meet the terms & conditions, the seller has the authority to reject the buyer's request for item return. Sellers can file a complaint if the buyer is proven to have violated the terms of the Free Return program. Sellers are also encouraged to make a video unboxing when receiving items from buyers as valid evidence for the complaint.

Note! That only eligible buyers can benefit from the Free Return Guarantee program. Shopee will block buyers who do not meet the requirements or are known to have abused this program.

4. Providing Education to Buyers Regarding the Program

"Isn't it a loss for the seller? Do we have to just accept it? For example, returning a lot, not to mention packages that are lost or damaged when returned to us even though the items were in good condition at the beginning. Is Shopee's judgment fair?" In essence, Shopee will continue to provide education to buyers regarding the terms and conditions of the Free Return Guarantee program, both to maintain the condition of the product as it was sent, the packaging of the product including the product/brand label must be properly sealed, and others.

Furthermore, Shopee also provides sellers with the opportunity to appeal the decision of Shopee's agent after receiving product returns from buyers. Shopee also continues to make improvements to the existing SOP as a guide for agents to ensure the right decision is made regarding requests for product/financial returns.

If sellers encounter difficulties in filing an appeal, please inform Shopee's customer service team and if the seller is proven right and wins the appeal, they will receive the sales proceeds and the return of shipping costs.

So, now you know what benefits buyers and sellers can receive by using the Free Return Guarantee? It can be said that this program is designed to benefit both parties, both buyers and sellers.

(kpl/glo)