Understanding the Meaning of Flight Delays, Causes, and Compensation from Airlines When They Occur

Kapanlagi.com - Perhaps you often hear the term flight delay when talking about air travel. Or maybe you have experienced it yourself? Although this term is often used in daily conversations or social media, it does not guarantee that everyone already knows the meaning of delay.

The meaning of delay itself can be understood as a postponement. In the context of air travel, the meaning of delay is a delay in the flight schedule from the predetermined time. This can happen because there are several factors. Of course, this will cause discomfort, especially for prospective passengers who want to arrive at their destination as soon as possible.

Well, because the causes of delays are diverse and sometimes related to weather that cannot be disputed, there are regulations from the government to overcome them. These regulations cover various things, ranging from the procedures for conveying delay information to the compensation that airlines must provide to prospective passengers according to the duration of the delay.

For those of you who may not know the meaning of flight delays, the causes, and the compensation that airlines must provide, there's no need to worry anymore. There is information that covers these things for you to learn about in the explanation below.

1. Meaning of Flight Delays

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The meaning of delay can be understood as a postponement because the scheduled time cannot be carried out as planned. In the context of aviation, the meaning of flight delay is a postponement of the flight schedule that ultimately causes a delay.

This often happens with some airlines. Therefore, the Ministry of Transportation issued regulations regarding flight delays in the Ministerial Regulation (PM) of the Republic of Indonesia No. 89 of 2015.

The regulation explains that flight delays consist of three types, namely:

1. Flight delay.

2. Denied boarding passengers.

3. Cancellation of flight.

2. Factors Causing Delay

Illustration (Credit: Unsplash)

In addition to understanding the meaning of flight delay and its types as explained above, you also need to know some of the causes. The factors causing delays include several things, such as airline management, operational technicalities, weather, and so on.

Management factors can include delays by the pilot, co-pilot, cabin crew, catering, ground handling, waiting for passengers, and aircraft unpreparedness. Meanwhile, operational technical factors are related to airports that cannot be used, disrupted environment or runways, aircraft queues (takeoff or landing), and fuel filling.

Not only the two factors above, there are still weather factors that include heavy rain, floods, storms, lightning, and wind speeds that exceed the maximum standard. In addition, there are factors such as riots or demonstrations in airport areas that can also be reasons for flight delays.

3. Compensation from Airlines During Delay

Illustration (Credit: Unsplash)

Not only the meaning of delay and its causes, but you also need to know the compensation that airlines must provide. This is important because flight delays can occur not only for a minute or two, but can even last for hours. Therefore, airlines need to provide compensation for such incidents.

Regarding this compensation, the Ministry of Transportation has implemented regulations written in Ministerial Regulation (PM) of the Republic of Indonesia No. 89 of 2015. Because the duration of the delay is uncertain, there are provisions for airlines to provide reasons. These provisions are divided into:

1. The reasons for the delay and the certainty of departure must be conveyed by the airline no later than 45 (forty-five) minutes before departure. This information can be conveyed via telephone or short message service and announcement media available at the airport.

2. Furthermore, delays due to weather factors must be conveyed since the occurrence of the disturbance.

3. Flight schedule changes (reschedule) may also occur and this needs to be conveyed no later than 24 (twenty-four) hours before the flight takes place.

Not only conveying the above information to passengers, airlines must also provide officials at the level of General Manager, Station Manager, and appointed parties in making decisions in the field when flights are delayed. This is necessary to handle passengers who experience flight delays.

Furthermore, regarding compensation, passengers are entitled to it according to the duration of waiting time. The value of compensation varies, ranging from drinks to cash. Details on this matter can be found in the following explanation:

1. If there is a delay or flight delay for 30-60 minutes, passengers are entitled to compensation in the form of light drinks.

2. If experiencing a delay for 61-120 minutes, passengers are entitled to compensation in the form of drinks and light snacks.

3. Furthermore, if the flight delay exceeds 180 minutes, the airline must provide drinks along with snacks and heavy meals.

4. Meanwhile, if passengers experience flight delays for more than 240 minutes, the airline must provide compensation of Rp 300,000.

5. Not only that, there is still compensation that can be obtained as the ultimate consequence, namely a full ticket refund or transfer to the next flight if it must be canceled.

Well, KLovers, that is an explanation of the meaning of flight delays along with information about the causes and compensation from airlines that you need to know.

(Source: indonesiabaik.id)

(kpl/ans)