How to Enter Electricity Tokens from PLN Mobile, Know the Things That Can Cause Failure

Kapanlagi.com - In today's digital era, everything can be done more practically using applications, including topping up prepaid electricity tokens. PLN Mobile has become one of the solutions that makes it easier for customers to purchase electricity tokens. The method of entering electricity tokens from PLN Mobile is very easy and practical, so it can be done anytime.

Although it is easy and practical, for those who are using it for the first time, they may feel confused about how to enter electricity tokens from the PLN Mobile application. Moreover, the topping up of electricity tokens can also fail due to several reasons.

Therefore, here is a guide on how to enter electricity tokens from PLN Mobile and things to know to avoid failure while doing it.

1. How to Fill Electric Tokens Through PLN Mobile

How to Fill Electric Tokens Through PLN Mobile (credit: unsplash)

To simplify the process of refilling electricity tokens, the PLN Mobile app comes with various features that make it easier for you to purchase and enter electricity tokens. Here are the steps to refill electricity tokens through PLN Mobile:

1. Log into the App

Open the PLN Mobile app on your phone and log in using your registered account. If you do not have an account yet, you can register first.

2. Select the Electricity Menu

After successfully logging in, open the "Electricity" menu in the app. Then enter your Customer ID number or the electricity meter number of your home to continue.

3. Buy Electricity Token

Click on the "Token and Payment" menu, then select the "Buy Token" option. Choose the desired token amount according to your needs and click "Buy" to proceed with the transaction.

4. Choose Payment Method

After selecting the token amount, you will be asked to choose a payment method. PLN Mobile offers various options, such as bank transfer, e-wallet, and others. After selecting a method, click "Pay" and complete the transaction.

5. View Transactions and Retrieve Token

Once the payment is successful, open the "View My Transactions" menu to see the token code you have purchased. Make sure to note down or copy the token code.

6. Enter Token into the Electric Meter

Finally, enter the 20-digit token number you received into the electric meter. Press the "Enter" button on the meter, and you will see the kWh increase as a sign that the token has been successfully applied.

2. Causes of Failed Electric Token Filling

Causes of Failed Electricity Token Refill (credit: unsplash)

Although it seems easy and practical, filling electric tokens through PLN Mobile still carries the risk of failure. There are several reasons that can cause the electric token filling to fail. Here are some factors that can lead to the failure of electric token filling:

1. Incorrect Token Number

Entering the wrong token number is the most common cause of filling failure. Make sure to double-check the 20-digit token entered into the meter.

2. Meter Error or Damage

If the meter experiences a malfunction or damage, a specific message or error code will usually appear. In this case, contact PLN immediately to request repair or further checks.

3. Token Does Not Match Customer ID

The electric token purchased for a specific customer ID can only be used on a meter with the same ID. Ensure that your customer ID and meter number match what is registered in the PLN Mobile app.

4. Daily Filling Limit

Some meters have daily filling limits. If the filling limit has been reached, wait 24 hours before attempting to refill the token.

5. PLN System Disruption

Sometimes PLN experiences system disruptions that can affect token filling. If a disruption occurs, try to refill after some time or contact PLN for more information.

3. Other Features of the PLN Mobile App

Other Features of the PLN Mobile App (credit: unsplash)

In addition to purchasing and recharging electricity tokens, PLN Mobile also has various useful features that can help you monitor electricity usage and perform various electricity-related transactions. Here is a summary of the features of the PLN Mobile application, which is not just a way to enter electricity tokens.

1. Purchase Tokens and Pay Electricity Bills

Through PLN Mobile, you can purchase electricity tokens and pay electricity bills using various payment methods, including e-wallet and virtual account.

2. Change Electricity Power

You can request an increase in electricity power directly from the application. Fill in the required data and PLN will process it. This service incurs an additional fee.

3. Self-Record Meter Reading

This feature allows you to record the meter reading independently, without having to wait for PLN officers, to ensure that the bill received matches the electricity usage.

4. Complaints about Disturbances and Complaints

If there are disturbances or issues related to electricity, you can directly file a complaint through the application. PLN provides a quick response 24 hours a day.

5. Monitor Postpaid Electricity Usage

PLN Mobile also keeps a history of postpaid electricity usage, complete with details of kWh used and the total cost to be paid.

6. Electricity Bill Notifications

This application provides automatic notifications about electricity bills, so you won't be late in paying and can avoid fines.

7. Information on Power Outages

PLN Mobile also provides information about scheduled power outages, so you can prepare yourself better.

That is among the reviews on how to enter electricity tokens from PLN Mobile that can be done easily and practically. Try it now, because if not now, when else?

(kpl/psp)