Tim Galau Suitable for Shopping at Shopee! There is a Free Return Guarantee, Making it Easier to Return Items When Changing Your Mind

Kapanlagi.com - Online shopping has become a popular choice for many people because it is hassle-free, saves energy and time. Especially for today's urban people who are filled with various activities throughout the day. The online shopping experience is also more enjoyable because of the various product variations available from various sellers, as well as the ease of finding any desired item.

However, it is not uncommon when shopping and the order has arrived, it turns out that there are orders that are not suitable or even you change your mind and want to return the product. This need is being fulfilled by Shopee, which continues to explore and create solutions that can enhance users' online shopping experience. Shopee has launched its latest innovation, the Free Return Guarantee.

Making Returning Items Easier!

Through this program, buyers find it easier to make purchases. Not only when the received item is not suitable, but also when users change their minds when the order arrives, as long as it meets the applicable terms and conditions.

Introduced since mid-February, the Free Return Guarantee program can now be enjoyed anytime by users. In addition to the convenience for buyers, sellers will also benefit by attracting new buyers and triggering potential repeat purchases.

Monica Vionna, Director of Marketing Growth at Shopee Indonesia, said, “Being an e-commerce destination that can meet various community demands is our main commitment at Shopee. We want users to always experience the best service and enjoyable experience in every online shopping activity through all the programs we have, whether buyers or sellers," he said.

He continued, "Various inputs given by users certainly inspire us to innovate. Therefore, we created the Free Return Guarantee program to add convenience and provide ease in shopping for users. This program is launched as part of the Shopee 3.3 campaign series so that it can be the right moment for Indonesian people when shopping for various fashion products through Shopee. In addition to enjoying various attractive promos, various features and conveniences offered by Shopee are expected to continue to create comfort and a sense of security for online shopping for our entire ecosystem."

New Innovations that Make Shopping More Comfortable!

Now with the Free Return Guarantee, when the item received does not match the description or photo or users suddenly change their mind, they can now easily return the item according to the applicable terms and conditions. Here are the easy and practical steps to enjoy more comfortable shopping with the Free Return Guarantee:

• Shop for products labeled 'Free Return': When choosing products to buy, make sure the product has the 'Free Return' label. Then, you can click the 'Cart' icon to add the product to the Shopee shopping cart or click 'Buy Now' on the product page. Checkout and wait for the order to arrive at the destination.
• Only one step to return an order: When the order arrives and you change your mind, you can request a return by clicking 'Apply for Return' on the order you want to return. Click 'I have received the order but there is a problem' and select 'Free Returns' when choosing the reason for returning the item.Make sure the solution displayed on the screen is 'Return of Goods & Funds', then click 'Confirmation'.
• Make sure to follow the applicable terms & conditions: When opening the package, make sure not to damage the packaging and remove the item label.Make sure the item returned to the seller is in the same condition as when received and use the original packaging as when it was sent.You can attach a video when opening the package as supporting evidence for the request to return the item.For more complete terms & conditions, you can check here!
• Return before the warranty period ends: Send the package you want to return within 5 working days using the 'Shipping' or 'Arrange it Yourself' option.The returned product will be inspected by the seller and you will receive a refund through the available payment methods on Shopee.

Sellers Can Also Benefit and Find Convenience

Not only for buyers, Free Returns Guarantee also provides benefits for sellers.Joining this program can help sellers attract more new buyers and stimulate potential repeat purchases. To start the seller's steps in utilizing this program, Shopee also provides several supports to the sellers so that the process can run smoothly, including:

1. Free Return Shipping Cost: Sellers do not need to bear the shipping cost for product returns from buyers. The shipping cost will be covered by Shopee and the buyer will arrange the shipment of the item.

2. Free Protection for Lost or Damaged Items: If during the return of the item, the item returned by the buyer is lost or damaged, Shopee will cover the cost of loss or damage up to the price of the product.

3. Protection from Program Abuse: If the buyer intentionally commits fraud and returns the item not in accordance with the terms and conditions, the seller has the authority to reject the buyer's request for item return. The seller can file an appeal if the buyer is proven to violate the terms of the Free Return program. The seller is also encouraged to make an unboxing video when receiving the item from the buyer as valid evidence for the appeal.

"With this innovation, we hope that the shopping experience for users, both sellers and buyers, can be more comfortable and enjoyable, and Shopee can continue to be a safe and reliable online shopping destination," concluded Monica.

Users can now also fulfill various needs on Shopee, especially regarding the latest fashion products. Because not only can you enjoy the Free Return Guarantee, there are also a series of special promos available at the Shopee 3.3 Grand Fashion Sale which is still ongoing until March 3, 2024.

This campaign brings various innovations and initiatives in the fashion category, as well as many attractive offers that you can enjoy. Just mention All 50% Off, Everything 30RB, and Free Return Guarantee.

Find more detailed information about the Free Return Guarantee by clicking here. Hurry up and download the Shopee app for free via the App Store or Google Play and don't forget to activate ShopeePay for a more optimal shopping experience!

(kpl/wri)