Beware of Badman Traps! Here are Effective Tips to Avoid Fraudulent Fake CS Modes

Kapanlagi.com - The development of technology nowadays does not always have a positive impact. Yes, some irresponsible people actually take advantage of these advancements for their own benefit. For example, by deceiving people who are unaware by pretending to be customer service (CS) from a company.

This kind of thing certainly needs to be wary of. Because if not, you will be the one who suffers.

Talking about fake CS cases, you also need to be cautious of scams that claim to be from the DANA application. Currently, there are many who pretend to be CS DANA and ask for money from their potential victims.

To avoid traps from fake CS badman that are increasingly happening lately, you must implement the following effective steps. Let's take a look!

1. Monitor Every Online Movement

Be cautious of any unusual actions as it could be the right tip to protect yourself from fake customer service scams. You need to be aware and monitor every online movement that occurs, whether through online messages or mobile phone calls from unknown numbers.

If there are messages or calls from foreign numbers that suddenly come to your phone, just ignore them and don't respond at all. If possible, you need to block them so that the number doesn't disturb your daily life anymore.

2. Confirm If There is Anything Suspicious

The next thing you need to do to avoid falling into badman's trap is to confirm various things carefully. Don't immediately believe in what is said or asked by strangers who contact you suddenly. However, be suspicious of every movement that these scammers make.

For cases of fake customer service using the name DANA, you can also confirm it through DANA Protection in the DANA application. The way is easy! In the DANA Protection page, you just need to enter the number, social media account, or suspicious link that contacted you to check whether it is truly from DANA or not.

3. Report Individuals to the Authorities

If you are contacted by a fake customer service claiming to be DANA, you can immediately report it through DANA Protection in the DANA application. Simply tap on the 'Report via Complaint Number' section. You will be connected to the services provided by the Ministry of Communication and Informatics of the Republic of Indonesia (Kominfo). DANA has indeed collaborated with Kominfo to help the government eradicate online fraud.

Furthermore, do not hesitate to report to the authorities if you encounter fake customer service online. Just so you know, this type of fraud is considered a criminal act and can be followed up upon reporting it to the authorities. Also, do not forget to bring evidence, such as screenshots or call recordings, so that your complaint can be processed legally.

To ensure even more security, you can also follow these tips:
- DANA no longer has Customer Care via WhatsApp.
- DANA only handles complaints and reports through DIANA, email help@dana.id, DANA call center 1500 445, and official DANA Indonesia social media.
- DANA never contacts customers first without any reports.
- Do not click on links or fill out forms from unclear sources claiming to be DANA.
- Do not download and install the DANA application from links shared in instant messaging groups, such as WhatsApp, Telegram, and others.
- Always keep your PIN and OTP code confidential, never share them with anyone, including DANA.
- Immediately report and block WhatsApp numbers claiming to be DANA.
- The official DANA social media accounts are the ones with a blue checkmark. Do not be deceived by similar accounts.

With the various information above, it is hoped that you will always be safe and protected from fraud that can cause material losses. Don't forget to download DANA app for free on your smartphone so that financial transactions can be done easier and safer. Hope it's useful.

(kpl/glo)