The Modus Operandi of Fake Customer Service Scams Is Still Rampant, Here Are 3 Easy Steps to Overcome It!

Kapanlagi.com - The year may change, but it can be said that the modus operandi of phone scams, often referred to as phishing, is still actively spreading today. Many people have fallen victim to it. The methods are varied. One of the most common is the fake Customer Service scam, such as those impersonating DANA. So, how can we overcome it?

1. Monitor

The first thing to do is to conduct regular monitoring. So, be aware and detect if someone contacts you claiming to be Customer Service from a certain platform, including DANA's Customer Service. Now, it’s important to remember that DANA only handles complaints and reports via DIANA in the DANA app, email help@dana.id, DANA call center 1500 445, and DANA Indonesia's official social media.

So if someone claims to be DANA's Customer Service on WhatsApp, or any other platform not mentioned above, it means that it is a fake Customer Service modus operandi.

2. Confirmation

After monitoring, you should confirm with the number that contacted you. Ideally, if you use the DANA app, you can confirm directly through the DANA Protection feature available in the app.

With this feature, you can check whether the number, link, or social media account that contacted you is genuinely from DANA or not. It's easy; you just need to copy and paste the number, link, or social media account into the designated section. After that, it will reveal whether it’s authentic or not.

Also, keep in mind that DANA Customer Service never contacts DANA users first without a report. So, if someone claims to be DANA Customer Service and contacts you without your report, that means the Customer Service is fake.

3. Report

The last step you need to take is, of course, to report to the authorities. Report the individual who contacted you if proven to be from an untrustworthy source. Once again, you can easily report to the authorities if you use the DANA app. This is because you can report it via the DANA Protection feature in the DANA app.

In DANA Protection, there is a report button that will direct you to the services of Komdigi. Additionally, you can also send a report to the email help@dana.id or DANA call center 1500 445 and the official DANA Indonesia social media. Don’t forget to immediately block and report the fake number or social media that contacted you as soon as possible.

Not only that, but you also need to remember a few things to stay safe from scams: Do not download and install the DANA app from links shared in instant messaging groups, such as WhatsApp, Telegram, and others. Always keep your PIN and OTP Code confidential; never share them with anyone, including DANA. After that, immediately change your PIN if you accidentally clicked on a suspicious link, or if you have shared your PIN and OTP Code. It is important to note that the official DANA social media accounts are the ones with a blue checkmark, so don't be fooled by similar accounts.

These are some steps you can take to avoid falling into the Badman Trap of Fake Customer Service. To make it easier for you to monitor, confirm, and report, always use the DANA app that comes with its DANA Protection feature. Hurry up and download the DANA app now too!

(kly/tmi)